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Getting the Most Out of Your Next Customer Support Call
Consumers will spend millions of dollars on electronics this year.
Now we all know the frustration that can quickly set in if the new piece of electronic equipment you purchased doesn't
Business Process Outsourcing BPO
BPO is the new buzz in town, a relatively new concept with strong economical and business fundamentals which IT firms are now reeling towards, which provides an amazingly new plethora of opportunitie
Customer Service Maximized Profit Potential
In brick and mortar stores there is a software application that has provided additional sales and is geared toward customer satisfaction. When customers are checking out at a retail shop they may be
5 Tips to Being A Good Customer
There are lots of articles out there for businesses on the topic of how to provide good customer service. But what about being a customer? Knowing how to be a good customer is just as important as kn
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new thin
Seven Ways to Make Your Customers Feel Important
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm
Computer Consulting Excellent Customer Service Inspires Growth
From a customer service perspective, what can you do to sell more monitoring and managed services? What would it be worth to a computer consulting client if you could predict and prevent a major prob
The 5 W s of World Class Customer Service Training
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
Th
5 Simple Tips For Dealing With Nasty Customers
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going
Musical Phones
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just
Put Your Angry Customer at Ease
Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
However, this responsibil
Outsource Your Intranet It Makes More Sense Than You May Think
Until recently, if a company wanted to implement an intranet, they first had to install an internal network. Next they had to install a web server and set it up to host their internal documents. This
Listen to Suggestions
If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an
Ten Ways to Build Client Trust
Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients.
1. Keep your agreements with your cl
Making Great First and Last Impressions Over the Telephone
1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things
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