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Battling with Customer Service How to Win the War Part 2 of 2
If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bendin
7 Business Growth W O W Tactics for Increased Market Share
Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now:
1. Rule 1-12-50© - The first portion of every month (hence the number 1), cons
Mystery Shopping Spiced Up
The terminology with Mystery Shopping is one spiced up positive. The key is to use key words that are positive with your feedback to your businesses and or companies that you Secret Shop for. What wi
Battling with Customer Service How to Win the War Part 1 of 2
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distan
How to Get The Best Out Of Your Phone
When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service – or the negative effect it could also have!
Yes, the telep
Cash paid for properties subject to a Section 20 Notice
So you got served a section 20 notice by the council, confirming that they intend to refurbish the property and you are now liable for your share of the costs.
The first thing to note is
Christian Services Service or Using Others
I know a good Christian lady who cuts hair for a living. That’s her occupation. That’s how she makes a living. She is very good at it. Why is it that when Christians come to her shop they expect a “d
The Moment of Truth
Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a
Customer Service Skills Training and ROI
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere
Engage Your Customer Write About Benefits
Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers?
I bet you said “Yes”. But are you sure you listed benefits? If you’ll bear with me for another 10 se
Live Answering Service
With so many automated answering services for businesses out there, customers often find themselves extremely frustrated, wishing they could talk to a live answering service instead. Answering servic
What s changing in Customer Service The top 5 new things that customers want
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have le
How to be friends with your bank manager He might even take you to lunch
Bank managers have a habit of writing nasty letters when they are owed money and only get excuses instead of payment, from their clients. If you have received such a letter then you may be upset and
Does Your Customer Service Suck
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness an
Customer Relationship Management 2 Secrets Every Small Business Owner Should Know
When was the last time you received some form of communication, such as a postcard, phone call, or email, from a business asking how satisfied you were with their products and services? If you're lik
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